My car was impounded, how can I take it out?
If your vehicle was towed to our storage facility for storage or impounded, you may contact our office during regular business hours to get exact information. It is the responsibility of the registered owner to make sure there are not any fees or holds through the police department needed prior to release.
Office hours: Mon.-Fri. 8am-5pm (weekends by appointment only) and closed all Major Holidays
I was in a accident, my insurance will pick up the vehicle. Do I need to provide anything?
Yes. You must fill out an authorization form releasing the vehicle to your insurance company. Form can be picked up at our office during normal business hours. Or forms can also be emailed to you, please send us an email requesting this form under contact us.
Please email or fax form filled out and a copy of registered owner's picture I.D. and a copy of the registration.
Access to vehicles
What if I want to access or pick up my vehicle outside of business hours?
You must have the proper documentation to access or remove vehicle from storage. There is a after-hours fee that can range from $87.50-$100 that MUST be paid in advance to access vehicle. Appointment is required. Please call 1-800-40-wetow to set up an appointment afterhours or during the weekend.
What is needed?
Current registration of vehicle. Only the person on registration may access the vehicle with a picture I.D. No exceptions.
If you want to remove the vehicle, the after-hours fee will be added to any other fees that the vehicle has accrued to that point. It is the responsibility of the registered owner to make sure there are not any fees or holds through the police department needed prior to release. Appointment is required. Please call 1-800-40-wetow to set up an appointment afterhours or during the weekend.
Pick up vehicle
What documents are needed to pick up my car from storage / impound?
Current, non-expired registration is needed to pick up.
(Note: CVPD and Harbor PD REQUIRE a NIP fee to be paid at their offices prior to picking-up any vehicle.)
Only the person on registration may access the vehicle with a picture I.D. No exceptions.
What if the registered owner cannot be present to access or release vehicle?
An original notarized letter must be accompanied with all the other required documentation and a copy of their I.D.
Registration & ID.
What other documentation can I use if I don’t have current registration?
An incomplete application document from DMV dated within 30 days and MUST have a moving permit.
Title of vehicle showing plates are current on vehicle (Note:There is an expiration date located on your title)
What form of Identification is needed to pick up my vehicle?
Valid ID (restrictions may apply)
Official picture ID accompanied by someone with a valid driver’s license
Temporary Driver’s license with a picture I.D. (ex. passport, work badge) with pink sheet given by government agency
If you have any questions regarding as to why your vehicle was taken, impounded, or to verify if there is a hold on your vehicle please contact the proper agency that impounded the vehicle. Click on the names to visit agency's website.
315 4th Ave.
Chula Vista, Ca. 91910
845 Imperial Beach Blvd.
Imperial Beach, Ca. 91932